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CRITICAL severity

CVE-2026-103768 — WordPress

CRITICAL

CVE-2026-103768 is a critical-severity (CVSS 9.8) Unrestricted File Upload vulnerability. No vendor fix is recorded yet; mitigation options are listed below.

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Arbitrary File Upload in all versions up to, and including, 3.3.7 via the initMailPart…

Published
Updated
Affected
—
Patched
—
Exploits
None indexed
Exploitation data as of Oct 16, 2026 · OSV.dev, NVD, FIRST.org (EPSS)

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Arbitrary File Upload in all versions up to, and including, 3.3.7 via the initMailPart function. This is due to insufficient file type validation when saving IMAP email attachments. This makes it possible for unauthenticated attackers to upload files that may be executable, which makes remote code execution possible.

Detection & mitigation playbook

Vulnerability
  1. Detect

    Identify every host running the affected component and compare the installed build against the fixed version below — for source-built or distro-packaged software the version string, not a lockfile, is the source of truth (`dpkg -l`, `rpm -q`, or the binary's own `--version`).

  2. Remediation status

    No fixed release is recorded for CVE-2026-103768 yet. Track the upstream advisory, and apply the exposure-reduction steps below in the meantime.

  3. Mitigate without a patch

    Treat uploaded files as untrusted until proven otherwise: validate the actual content type rather than the supplied extension, store uploads outside the web root on a volume mounted without execute permission, and rename them to server-generated identifiers so an attacker cannot choose the path a request will later resolve.

Frequently Asked Questions

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Arbitrary File Upload in all versions up to, and including, 3.3.7 via the initMailPart function. This is due to insufficient file type validation when saving IMAP email attachments. This makes it possible for unauthenticated attackers to upload files that may be executable, which makes remote code execution possible.
O3 Security · Impact-Aware SCA

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CVE-2026-103768: WordPress (Critical 9.8)