How severe is CVE-2024-57728?

CVE-2024-57728 has a CVSS score of 7.2/10, rated HIGH. Immediate patching is strongly recommended.

Which products are affected by CVE-2024-57728?

Affected package information for CVE-2024-57728 is not yet fully mapped. Check the official advisory links for details.

How do I patch CVE-2024-57728?

Apply the simple-help simplehelp security patch or hotfix for CVE-2024-57728 on the affected version, following the vendor advisory for your exact build.

How do I detect CVE-2024-57728 across my infrastructure?

Inventory every simple-help simplehelp deployment and check each version against the affected-products list above. Because the exploit targets the running system rather than your application code, also watch for remote code execution at the network and runtime layer — O3 flags the exploit behaviour from runtime telemetry and egress traffic even before a vulnerable build is confirmed.

How do I mitigate CVE-2024-57728 if there is no patch (or I can't update yet)?

Cut exposure now: restrict the management/admin interface to trusted networks, segment the device, and apply the vendor's recommended configuration mitigations and any WAF/IPS signature. O3's runtime protection blocks the exploit chain at execution, holding the line on unpatched or end-of-life systems until you can patch.

How does O3 Security protect against CVE-2024-57728?

O3 detects and blocks CVE-2024-57728 exploitation at runtime: eBPF exploit-chain detection, plus L7 egress monitoring that catches the post-exploitation callback and severs the attacker's outbound channel.

Is CVE-2024-57728 actively exploited in the wild?

No public exploit code has been indexed for CVE-2024-57728 yet. This does not mean the vulnerability cannot be exploited — absence of public exploits does not imply safety. Apply the recommended fix and use O3 Security to monitor your exposure.

What is the EPSS score for CVE-2024-57728?

CVE-2024-57728 has an EPSS (Exploit Prediction Scoring System) score of 7.0%, placing it in the 93th percentile of all CVEs. EPSS is maintained by FIRST.org and estimates the probability that a vulnerability will be exploited in the wild within the next 30 days. This score indicates relatively lower exploitation probability, though the CVSS severity should still guide your patching priority.

Is CVE-2024-57728 in the CISA Known Exploited Vulnerabilities catalog?

Yes. CVE-2024-57728 (SimpleHelp Path Traversal Vulnerability) was added to CISA's Known Exploited Vulnerabilities (KEV) catalog on 2026-04-24. CISA required all US federal civilian agencies to remediate this vulnerability by 2026-05-08. The required action was: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable. This CVE has been used in known ransomware campaigns. Being listed in the KEV catalog is the strongest possible confirmation of active exploitation — treat this as a critical priority.

What type of vulnerability is CVE-2024-57728?

CVE-2024-57728 is classified as CWE-59 (CWE-59), Path Traversal (CWE-22). These weakness types describe the underlying flaw category, which helps determine the potential impact and the right class of mitigation. This is a high-impact weakness class that often enables remote code execution or data exposure.

Which products and versions are affected by CVE-2024-57728?

CVE-2024-57728 affects simple-help simplehelp. Check the affected-products list on this page against your deployed version to confirm exposure.

When was CVE-2024-57728 published, and has it been updated?

CVE-2024-57728 was published on January 15, 2025 and was last updated on June 17, 2026. Advisory data evolves as severity scores, affected ranges, and exploit intelligence are revised — always check the latest version of the advisory before acting.

CVE-2024-57728: Simplehelp CWE-59 (High 7.2)

EPSS Exploitation Probability

via FIRST.org ↗

7.0%probability of exploitation in next 30 days

Lower Risk93th percentile-0.57%

EPSS (Exploit Prediction Scoring System) is a daily probability model maintained by FIRST.org. It estimates the likelihood a CVE will be exploited in production environments within the next 30 days, derived from real-world threat intelligence signals.

Description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Affected Products

1 product · 1 configurations

Application

simplehelpsimple-help

< 5.5.8

range

Detection & mitigation playbook

Vendor / appliance

Detect
Inventory every simple-help simplehelp deployment and check each version against the affected-products list above. Because the exploit targets the running system rather than your application code, also watch for remote code execution at the network and runtime layer — O3 flags the exploit behaviour from runtime telemetry and egress traffic even before a vulnerable build is confirmed.
Fix
Apply the simple-help simplehelp security patch or hotfix for CVE-2024-57728 on the affected version, following the vendor advisory for your exact build.
Workarounds
Cut exposure now: restrict the management/admin interface to trusted networks, segment the device, and apply the vendor's recommended configuration mitigations and any WAF/IPS signature. O3's runtime protection blocks the exploit chain at execution, holding the line on unpatched or end-of-life systems until you can patch.
How O3 protects you
O3 detects and blocks CVE-2024-57728 exploitation at runtime: eBPF exploit-chain detection, plus L7 egress monitoring that catches the post-exploitation callback and severs the attacker's outbound channel.

Tailored to CVE-2024-57728. Runtime protection reduces exposure until a permanent patch is applied and verified — it complements patching, it doesn't replace it.

Frequently Asked Questions

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

O3 Security · Runtime Protection

Is CVE-2024-57728 being exploited in your environment?

O3's eBPF runtime sensors and L7 egress monitoring detect and block the CVE-2024-57728 exploit chain at execution — protecting unpatched and end-of-life systems until the vendor patch is applied.

Protect my workloads How runtime protection works

CVE-2024-57728

EPSS Exploitation Probability

Description

Affected Products

Detection & mitigation playbook

Detect

Fix

Workarounds

How O3 protects you

Frequently Asked Questions

Is CVE-2024-57728 being exploited in your environment?