CVE-2024-57727 — Simplehelp
HIGHCVE-2024-57727 is a high-severity (CVSS 7.5) Path Traversal vulnerability in simple-help simplehelp. It is in CISA's Known Exploited Vulnerabilities catalog (added 2025-02-13) and has been used in ransomware campaigns — treat it as actively exploited and patch now. A fix is available — see the affected versions and patch details below.
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files…
Exploitation Status
Actively exploited in the wild
- Confirmed by CISA's Known Exploited Vulnerabilities catalog on 2025-02-13 — including use in ransomware campaigns. Federal agencies were required to remediate by 2025-03-06.
- CISA assesses this as automatable — exploitation doesn’t require manual, per-target effort, which raises the odds of mass scanning and opportunistic attacks.
- A successful exploit gives an attacker total control of the affected component, not partial access.
Exploitation and automatability from CISA (KEV catalog and SSVC triage) for CVE-2024-57727.
EPSS Exploitation Probability
Probability of exploitation in the next 30 days, from FIRST.org EPSS.
How urgent is this, really
CVE-2024-57727 by exploitation likelihood (EPSS) against impact (CVSS). In the shaded patch-first corner (EPSS 50%+, CVSS 7.0+).
Where this sits among everything scored
Of 395,249 CVEs with a current EPSS score, this one falls in the ≥ 90% band (highlighted). Counts from FIRST.org, log-scaled.
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Affected Products
simplehelpsimple-helpResearch use only. For defensive security, authorized penetration testing, and academic research only. Never execute exploit code against systems without explicit written authorization.
Detection & mitigation playbook
Vendor / applianceDetect
Inventory every simple-help simplehelp deployment and check each version against the affected-products list above.
Fix
Apply the simple-help simplehelp security patch or hotfix for CVE-2024-57727 on the affected version, following the vendor advisory for your exact build.
Workarounds
Resolve every user-supplied path to its canonical form and reject anything that escapes the intended directory, and run the component under an account that has no read or write access outside the directory it legitimately serves. Alongside that, restrict the management interface to trusted networks and apply the vendor's recommended configuration mitigations.
How to detect CVE-2024-57727
A community-maintained Nuclei template exists for this CVE. You can scan for it directly:
nuclei -id cve-2024-57727 -u https://target- Template
- SimpleHelp <= 5.5.7 - Unauthenticated Path Traversal
- Severity
- high
- Impact
- Unauthenticated attackers can exploit path traversal to download server configuration files containing secrets, hashed passwords, and other sensitive information.
- Remediation
- Update SimpleHelp to version 5.5.8 or later to address the path traversal vulnerabilities.
Template by ProjectDiscovery nuclei-templates (iamnoooob, rootxharsh, pdresearch), MIT licensed. View the full template. Scan only systems you are authorised to test.
Frequently Asked Questions
Is CVE-2024-57727 being exploited in your environment?
Detect and block the exploit chain at execution, on systems you cannot patch yet.